foon.sk

Heureka.sk

Dear customer, Thank you for sharing your experience. We are very sorry to hear that the service was unhelpful and unhelpful. Such behaviour is not in line with our service standards and we will address this situation. We believe that every customer deserves a professional and friendly approach, and we apologize that you did not experience it. We hope that you will give us another chance and that your future experience will be a positive one. Sincerely, Mobilonline team

Heureka.sk

Dear customer, thank you for your feedback. We are sorry that you had a negative experience with our communication and that the order did not go as you expected. We understand your disappointment and apologize for the inconvenience. This experience does not reflect the standards we strive to uphold, and we will address your feedback to improve our processes and communication. Sincerely, Mobilonline team

Heureka.sk

Dear customer, thank you for your feedback. We are glad that you were satisfied with the fast delivery, the possibility to pick up the goods at the store and our good prices. We are glad you chose us and hope you will contact us again. Regards, Mobilonline team

Heureka.sk

Dear customer, thank you for your great feedback. We are glad that you appreciated the fast turnaround, our prices, wide selection and quality of products. We are glad you were satisfied and hope you will visit us again soon. Regards, Mobilonline team

Heureka.sk

Dear customer, thank you for your feedback. We are glad that you were satisfied with the card exchange on the spot and appreciated the friendly approach of our staff at the branch in Košice (Aupark). We believe that the mobile phone for the child will be a great choice and will serve you well. Regards, Mobilonline team

Heureka.sk

Dear customer, thank you for your feedback. We are glad you are satisfied and hope you will visit us again for your next purchase. Your satisfaction is our priority. Sincerely, Mobilonline team

Heureka.sk

This time the delivery time was extended to 15 days, which disappointed me a lot. I shop here often and this is the first time this has happened, so I continue to recommend mobilonline.

Dear customer, Thank you for your feedback and for your loyalty to our store. We are sorry to hear that the delivery time has been extended this time and has disappointed your expectations. We are glad that you remain a satisfied customer and continue to recommend Mobilonline. We will do everything we can to ensure that your next purchases will again go quickly and smoothly. Regards, Mobilonline team

Heureka.sk

I didn't get credits when I bought the phone

Dear customer, thank you for your review. Credits are credited to your account 14 days after purchase, so they will be available to you on the 15th day. Should you not see them even then, please do not hesitate to contact us. We will be happy to help you. Regards, Mobilonline team

Heureka.sk

Dear customer, Thank you for your positive feedback. We are glad that you were satisfied and everything went as you expected. We look forward to your next visit! Regards, Mobilonline team

Heureka.sk

Ordered, picked up, price

Dear customer, thank you for your feedback. We are pleased to hear that you were satisfied with the ordering process, pick-up and price. Your satisfaction is our priority and we hope you will visit us again. Regards, Mobilonline team

Heureka.sk

I sent the flashlight from my cell phone to claim. It took a month to reclaim such a simple thing. Unnecessarily long for my taste. In any case, a claim can take 2 months, so I can't complain.

Dear customer, Thank you for sharing your experience. We apologize if you found the complaint resolution time too long. We do our best to resolve every claim as quickly as possible, but sometimes the process takes longer than we would like. Your feedback is important to us and we take it as an opportunity to improve. We hope that you are satisfied with the outcome of your complaint and that you will put your trust in us again in the future. Sincerely, Mobilonline team

Heureka.sk

Dear customer, thank you for your great feedback. We're glad you appreciated the personal pickup option, the clarity of our website, and the ease of the online purchase process. We are glad to hear that you are satisfied with your refurbished Class A cell phone. Your satisfaction is our top priority and we hope you will contact us again in the future. Regards, Mobilonline team

Heureka.sk

Create an order and within five minutes pick up the goods directly in the store.

Dear customer, Thank you for your positive feedback. We are glad that you appreciated the speed and convenience of our in-store pickup service. Your satisfaction is our priority, and we are pleased that we have met your expectations. Sincerely, Mobilonline team

Heureka.sk

The shop will do everything it can to make it difficult for you to return the goods within the 14-day period.

Dear customer, Thank you for sharing your experience with us. We are sorry to hear that you had problems returning your goods within the statutory 14-day period. Your feedback is important to us and we will certainly review the situation to ensure that the return process is easy and hassle-free for our customers. If you still have any outstanding questions or issues, please feel free to contact us via customer support. We will be happy to assist you. Regards, Mobilonline team

Heureka.sk

Dear customer, thank you for your feedback. We are glad that you appreciated our price offer and availability of branches. Your satisfaction is our priority, and we are glad you chose us. Sincerely, Mobilonline team

Heureka.sk

O.K.

Dear customer, thank you for your feedback! We are glad that you were satisfied with our service. Your satisfaction is a motivation for us to continue to provide quality service. Sincerely, Mobilonline team

Heureka.sk

Dear customer, Thank you for letting us know about your experience. We strive to ensure that all products we send meet the highest standards. We take your feedback on board and will be happy to support you with any questions or concerns via our customer service line. We trust that you will be happy with your purchase despite this situation. Sincerely, Mobilonline team

Heureka.sk

my opinion: don't buy from this shop directly, only via heureka. direct communication with the store is very bad.

Dear customer, Thank you for sharing your experience. We are sorry to hear that the goods you received were not in the expected condition. Such situations are not in line with our standards and we take your feedback very seriously. However, we are pleased that the return and refund process was quick and hassle-free. Your satisfaction is important to us and we will do everything we can to ensure that situations like this do not happen again. Should you have any further questions or requests, please do not hesitate to contact us. We want to repair your trust and prove that we care about the quality of our service. Sincerely, Mobilonline team

Heureka.sk

Dear customer, Thank you for your positive feedback. We are very pleased that you were satisfied with the speed of delivery. Your satisfaction is very important to us, and we look forward to working with you again. Regards, Mobilonline team

Heureka.sk

Dear customer, thank you for your feedback. We are very glad that you were satisfied with the speed of our service. Your satisfaction is important to us and we look forward to working with you in the future. Best regards, Mobilonline team

Heureka.sk

Very good and reliable shop.

Dear customer, Thank you for your positive feedback. We are very pleased that you are satisfied with our service and that you find our shop reliable. Your satisfaction is important to us and we look forward to our continued cooperation. Regards, Mobilonline team

Heureka.sk

The headphones arrived quickly but one headphone doesn't work at all

Dear customer, Thank you for sharing your experience. We apologize for the problem with the headphones. We certainly care about your satisfaction and will promptly arrange for an exchange or refund. Please contact us through customer support so we can resolve the issue as quickly as possible. Regards, Mobilonline team

Heureka.sk

Excellent product price, fast delivery.

Dear customer, Thank you for your positive feedback. We are very happy that you were satisfied with the product price and the speed of delivery. Your satisfaction is our priority and we look forward to further cooperation. Regards, Mobilonline team

Heureka.sk

Dear customer, thank you for your feedback. We are pleased to hear that you were satisfied with the fast delivery, in-store pickup and convenient card payment. We are glad that the product meets the description on our store and that the price pleased you. Your satisfaction is important to us, and we look forward to further cooperation. Regards, Mobilonline team

Heureka.sk

Okay.

Dear customer, Thank you for sharing your buying experience. We are very pleased to hear that you are once again satisfied with our service and that the equipment meets your expectations. Your satisfaction is important to us, and we look forward to working with you again. Regards, Mobilonline team

Heureka.sk

My second purchase from the category " new from the buyout". Again no problems. Device in like new condition, in original packaging, accessories unused and originally packaged. Reliable seller. Thank you.

Dear customer, Thank you for sharing your positive buying experience. We are very pleased that you were satisfied with the condition of the equipment and the quality of our service. Your satisfaction is our number one priority and we are pleased that you have once again found what you were looking for with us. Sincerely, Mobilonline team

Heureka.sk

What they promised they delivered.

Dear customer, Thank you for your great feedback! We are very happy that we met your expectations and kept our promises. Our goal is always to provide our customers with quality service and reliability. We look forward to your next visit and thank you for your trust! Sincerely, Mobilonline team

Heureka.sk

Dear customer, Thank you for your positive feedback! We are very happy that you were satisfied with the speed of delivery to the store. Our goal is to ensure that your orders get to the location that is most convenient for you as quickly as possible. We look forward to your next visit and hope to be able to provide the same quality of service in the future. Regards, Mobilonline team

Heureka.sk

Dear customer, Thank you for your great feedback! We are very happy that you were satisfied with our advice and fast delivery. Our goal is always to provide quality support and ensure that our orders arrive as soon as possible. We look forward to your next visit and wish you a pleasant shopping experience! Regards, Mobilonline team

Heureka.sk

Dear customer, thank you for your feedback. We are glad that you appreciated the possibility to monitor the availability of the goods in the store and the possibility of delivery to the store. We also appreciate your mention of your communication with our store. On the other hand, we are sorry that you encountered slower order status updates and that you had issues with the speed of our website. We acknowledge your feedback and are working to improve these areas to provide you with an even better shopping experience. We look forward to your next visit and trust that your future experience will be even better. Sincerely, Mobilonline Team

Heureka.sk

Dear customer, thank you for your feedback! We are very happy that you were satisfied with the price and the speed of delivery. Our goal is to offer you quality products at competitive prices and ensure a fast and hassle-free purchasing process. We look forward to your next visit and thank you for your trust! Regards, Mobilonline team

Heureka.sk

Dear customer, thank you for your feedback. We apologize that you received a cell phone that was opened, even though the site stated that it was new merchandise. In some cases, products may be unboxed, for example if it is the last item or a display model. Either way, these are new goods, never used. Regards, Mobilonline team

Heureka.sk

I am dissatisfied because the phone does not work

Dear customer, we apologize that you had problems with your phone. It's certainly not the experience we want to provide for our customers. Please contact us as soon as possible so that we can address the situation - whether by replacing the product, refunding your money, or in any other way that works for you. We care about your satisfaction and will be happy to make things right. Sincerely, Mobilonline Team

Heureka.sk

Reliable shop with affordable prices

Dear customer, Thank you for your positive feedback! We are very happy that you rate our store as reliable and affordable. Our goal is to provide quality products at competitive prices to make us your preferred place to shop. We look forward to your next visit and thank you for your trust! Regards, Mobilonline Team

Heureka.sk

The store is great and affordable for everyone

Dear customer, thank you for your kind words! We are very happy that you rate our store as great and affordable. Our goal is to offer quality products at competitive prices to satisfy a wide range of customers. We look forward to your future purchases and will always strive to offer the best! Regards, Mobilonline team

Heureka.sk

Dear customer, thank you for your feedback! We are very happy that you were satisfied with the speed of delivery and the quality of the product you purchased. Your satisfaction is a priority for us, and we are pleased that we met your expectations. We look forward to your next visit and hope to provide you with a great shopping experience again! Sincerely, Mobilonline team

Heureka.sk

.

Dear customer, Thank you for your positive feedback! We are glad that you were satisfied with our selection and prices. Our goal is to offer a wide variety of quality products at competitive prices, and we are glad you appreciate it. We trust that you will always find what you are looking for with us, and we look forward to your future purchases! Regards, Mobilonline team

Heureka.sk

Dear customer, Thank you for your positive feedback! We are glad that you were satisfied with the fast processing of your order. Our goal is always to ensure a fast and efficient purchase process so that you get your products as quickly as possible. We look forward to your next visit and wish you a pleasant shopping experience! Regards, Mobilonline team

Heureka.sk

Dear customer, thank you for your feedback! We are very pleased that you were satisfied with the speed and ease of processing your order. Our goal is to make the entire purchasing process as easy and fast as possible for our customers. We look forward to your next visit and hope your experience will be excellent again! Regards, Mobilonline team

Heureka.sk

Price is always in favour of mobilonline

Dear customer, thank you for your feedback! We are very glad that you noticed our competitive price offer. Our goal is always to offer our customers products at the best prices available on the market, and we are glad that you appreciate it. We hope that you will continue to be satisfied with our service in the future, and we look forward to your next visit. Regards, Mobilonline team

Heureka.sk

Goods marked as new when purchased were already unpacked when collected in person. The seller explained that it was a display item. I consider this to be misleading the customer. On the other hand, I want to commend the salesperson who wanted to resolve the situation promptly. In the end, I purchased the item elsewhere.

Dear customer, thank you for your feedback. We are very glad that the goods arrived earlier than declared and that you appreciated the helpful attitude of our sales staff. We are also pleased to hear that you had a good experience with our staff, who did their best to resolve the situation promptly. However, we apologize that you received an item marked as new that was already unpacked and displayed. We realise that this situation may be disappointing for the customer and we are sorry that you perceive this as misleading. Although in some cases the item may be a display item, we should clearly communicate this information at the time of sale to avoid misunderstandings. We trust that despite this negative experience, your future purchases with us will be guided by your expectations. Once again, we apologize for the inconvenience and thank you for complimenting our salespeople. Sincerely, Mobilonline team

Heureka.sk

I recommend the shop in terms of price, personal collection and speed of order processing. I do not recommend the shop in terms of lack of communication, not solving problems, not responding to requests.

Dear customer, thank you for your detailed feedback. We are very happy to hear that you were satisfied with our Black Friday prices, Motorola brand discount, the option of personal collection at no extra charge and also with our free services such as SIM card 4. Your satisfaction in these areas is very important to us. However, we apologize for the inconvenience you experienced in communicating and completing your order. We are sorry that you had problems with your profile and that your loyalty points were not managed as expected, even though we promised to pair them. We will definitely look into this issue and improve our system to prevent similar situations in the future. We also note your feedback about post-purchase communication, which we will address to ensure better support in the future and after the transaction. Thank you for your recommendation in terms of price, acceptance and speed of order processing. We promise to continue to strive to improve our communication and customer support to provide a better experience with every purchase. We look forward to working with you in the future and hope that your experience will be even better in the future. Regards, Mobilonline team

Heureka.sk

Dear customer, Thank you for your positive review! We are very happy that you were satisfied with our fast delivery and communication. Your satisfaction is our priority and we are pleased that we met your expectations. We will continue to strive to provide quality service and look forward to your future purchases! Regards, Mobilonline team

Heureka.sk

I ordered a new phone. They sent me the phone unpacked, so it could have been easily returned by some customers and there was no such indication on the goods.

Dear customer, thank you for your feedback. We apologize that you felt the product information was not completely clear. The phone may have been unboxed if it was the last item in stock or was on display in a store where customers had the opportunity to see it. If you have any further concerns or if the phone does not meet your expectations, please contact us and we will do our best to make it right. Thank you for your understanding. Regards, Mobilonline team

Heureka.sk

Overall a positive experience, everything went smoothly. Their site was quite cumbersome and not entirely pleasant to use on mobile.

Dear customer, thank you for your feedback! We are very happy to hear that you were satisfied with the prices, fast delivery and overall purchase process. Your satisfaction is very important to us. Thank you also for pointing out the functionality of our site. We apologize that the user interface on mobile devices was not completely comfortable. We certainly acknowledge this and are working on improvements to guarantee a better and smoother experience for all our customers. We look forward to your next purchases and hope they will be even better! Regards, Mobilonline team

Heureka.sk

Dear customer, thank you for your feedback! We are very happy that you are satisfied with our prices and product selection. Our goal is to offer quality products at great prices. We apologize for the longer delivery time to the branch. We understand that fast delivery is important to you, and we will strive to improve this process in the future. Your satisfaction is key to us, and we look forward to your future purchases! Regards, Mobilonline team

Heureka.sk

Dear customer, thank you for your kind words and rating! We are very happy that you are satisfied with our approach to the customer. Our goal is to always provide a high level of service and be as helpful as possible to make you feel satisfied with every purchase. Your feedback is very valuable to us and motivates us to keep improving. We look forward to your next visit and wish you a pleasant shopping experience! Regards, Mobilonline team

Heureka.sk

Dear customer, Thank you very much for your positive review. We are pleased that you were satisfied with our wide selection of products, the speed of delivery, our customer service and loyalty program. Your satisfaction is most important to us and we are pleased that we could provide you with quality service. We will continue to strive to maintain our high standard of service and look forward to having the opportunity to serve you again with your next purchase. Regards, Mobilonline Team

Heureka.sk

I ordered two mobile phones marked as New from a buyout. New from a buyback means that the phone is brand new, unused, the packaging is opened only to check the completeness of the packaging. However, one of the phones I ordered had a scratch about 3 CM long on the display. So a bit of a disappointment.

Dear customer, Thank you for your feedback and we apologize for the inconvenience with the damaged display. We are very sorry that the phone was not in the condition you expected and we understand your disappointment. Any product marked as "New from Sale" should be in perfect condition, and it is important to us that you are happy with your purchase. We would ask that you contact us directly at our customer service desk so that we can address the complaint and arrange a replacement or refund according to your preference. Once again, we apologize for the inconvenience and look forward to resolving this situation to your satisfaction soon. Sincerely, Mobilonline Team

Heureka.sk

Dear customer, Thank you for your positive feedback! We are very pleased that you are satisfied with our punctuality and fulfillment of promises. Your satisfaction is our priority. Sincerely, Mobilonline team.

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