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Shop customer

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The product is good. I know it and bought it with confidence. However, delivery took a very long time—8 days including the weekend. Disappointed with e-spolu.
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The product was not delivered on the agreed date. It was even delivered elsewhere without my consent, rather than to the location I had chosen. Unacceptable.
We’re sorry that the delivery did not take place as agreed and that the parcel was redirected to another location. We apologise for the inconvenience caused. Please contact us with your order number so that we can investigate the situation with the carrier and resolve it.

Shop customer

Verified review
Delivery deadline not met, no notification of the change in deadline
We’re sorry that the delivery deadline was not met and that we did not inform you of the change in good time. We apologise for the inconvenience caused and will do our utmost to ensure that a similar situation does not happen again.
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I am happy with the mobile phone case. The problem was finding the shop.
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Fast delivery – very satisfied. I’m very happy with the product 👍

Alena Kováčiková

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None of the items fit me.
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Excellent communication from the shop, immediate order confirmation, the parcel was dispatched within two hours and delivered the very next day.

Shop customer

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The product arrived within the estimated timeframe, but it took 6 days. The product was fine, though.

Shop customer

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We’re sorry that you weren’t satisfied. We’d be grateful if you could let us know what we can improve so that we can make things right.

Shop customer

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I still don't have the goods.

Shop customer

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Hello, nothing has happened yet.
Hello, we apologise for the delay. Please contact us with your order number so that we can check its status and resolve the situation as soon as possible.
Verified review
My order arrived today, exactly after a week, with everything nicely packaged as it should be. The stand fits my GALAXY WATCH ULTRA 2 perfectly :) My watch charges beautifully to 100% :)

Shop customer

Verified review
They do not respond to emails at all. It is impossible to contact them, and a week after ordering the goods, my order still has not been delivered.
We’re sorry about your experience and apologise for the delayed communication and delivery of your order. Please send us your order number in a message so that we can check its status as soon as possible and resolve the situation.

Martin K.

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It’s already been 4 days and the goods haven’t been dispatched.
We’re sorry for the delay in dispatching your order. We understand your dissatisfaction and will investigate the situation as soon as possible. Please contact us with your order number so that we can provide you with the latest information and expedite its processing.

Shop customer

Verified review
I still haven’t received anything, and it’s been 10 days since placing the order.
We are sorry that your order has still not arrived after 10 days. Please contact us with your order number so that we can investigate the delivery immediately and resolve the situation as soon as possible.
Verified review
The parcel still hadn’t been delivered since I placed the order on 18 September, so I cancelled it after 10 days. They must have been on holiday, as nobody responded to my order at all.
We are sorry about your experience and apologise for the undelivered order and the lack of communication. This is not the standard of service we aim to provide. We take your feedback seriously and will take steps to prevent a similar situation from happening again.
Verified review
Order processed quickly, product well packaged, parcel arrived undamaged👍
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It took a little while for the phone case to arrive.
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Fast delivery, quality material, thank you
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Everything went quickly and smoothly.

Elenuksha

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Order delivered satisfactorily and within a short time. Sufficient information about the progress.
Verified review
The order wasn’t delivered within the specified timeframe, and when I contacted them, they even lied to me... I’ll definitely file a complaint with the Slovak Trade Inspection against that shop.
Verified review
I still don’t have the parcel at home, just 3 emails saying that the delivery date has been postponed. So far, a great disappointment... I can’t rate the products yet, as I still don’t have them at home.
We’re sorry for the delivery delay and understand your disappointment. We’ll investigate the situation with the carrier and do everything we can to ensure your parcel is delivered as quickly as possible. Thank you for your patience.
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